The Particular Complaints Team experienced communicated along with typically the participant, advising persistence and cooperation with typically the online casino regarding typically the disengagement procedure. However, because of in purchase to the particular participant’s absence associated with reaction to be capable to questions, typically the investigation can not proceed, resulting within the rejection associated with the complaint. Typically The player had the alternative to be in a position to reopen typically the complaint within the particular upcoming. Typically The participant from Germany faced issues together with withdrawing earnings because of to end upward being capable to unverified payment methods, despite having already confirmed the woman accounts along with typically the required files. The Complaints Group expanded typically the analysis period of time nevertheless in the end turned down typically the complaint because typically the participant performed not reply in order to inquiries. The gamer coming from Philippines, who else had been earlier banned through Platin Online Casino due to end up being capable to wagering dependency, effectively authorized plus verified an bank account after three many years.

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The Particular gamer from Australia will be experiencing troubles confirming his online casino bank account credited in purchase to lacking proof regarding earnings. Following a better examination, we finished upwards rejecting this specific complaint as unjustified. The gamer through Australia will be complaining concerning the particular lengthy verification.

• The Particular complaint had been solved as the particular player confirmed their account and prepared their payout.
• Regardless Of this specific, typically the gamer received significant losses and reported the scenario in purchase to online casino assistance.
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• Even Though the particular online casino stated that the repayment supplier declined the particular payment, the particular disputed funds had been credited to be in a position to their online casino account balance, plus the account had been reopened.

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Typically The problem had been solved after the particular participant confirmed that the payment got already been prepared successfully, leading to the particular complaint getting marked as ‘solved’ inside typically the system. Typically The participant got been requested to attempt various drawback methods, yet all asks for have been cancelled. After having difficulties together with the concern regarding 3.a few weeks, typically the participant discovered a answer.

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The player coming from Germany experienced self-excluded themselves but had been continue to capable in order to help to make a downpayment of €80 before his accessibility got blocked. Typically The gamer had provided typically the timeline of typically the activities in inclusion to confirmed that the online casino had recently been conscious associated with their request regarding a reimbursement. All Of Us experienced asked for further evidence, which include the confirmation obtained coming from the on range casino and evidence associated with typically the downpayment. Nevertheless, the gamer informed us that will the particular problem experienced been fixed plus the particular on collection casino had returned their cash. The Particular participant through Australia got already been unsuccessfully attempting for weeks to be in a position to take away €820 through Platincasino.

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The Particular player coming from Berlin has been waiting with respect to a withdrawal regarding less than a pair of days. The Particular gamer from Australia will be going through difficulties withdrawing his earnings because of to become capable to continuous verification. Typically The participant from Philippines is having unfavorable experience along with typically the online casino, whenever her online casino account was obstructed. We declined the particular complaint due in purchase to typically the gamer making a 3rd party build up in the online casino.

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The on range casino confiscated profits accrued with these types of debris. Given That this particular had been completed inside conformity along with the Basic T&Cs, we all were pressured to reject this particular complaint. The Particular complaint was declined as all of us do not necessarily get any sort of response through the gamer regarding our text messages and queries.

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Typically The participant’s account has been confirmed in addition to profits experienced already been accumulated with out typically the use of bonus deals. Typically The player’s repetitive demands with respect to a lender disengagement alternative were not really fulfilled, leading in purchase to aggravation and typically the final decision in buy to gamble all the profits. The Particular gamer had not necessarily acquired any sort of connection through the particular casino regarding this particular concern. We All got called the particular casino regarding filtration platincasino slots nevertheless received no reply. As the player had misplaced all the funds, all of us got to be in a position to reject typically the complaint. The Particular player from Philippines experienced already been attempting to take away the woman winnings of €4,500.

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• The Particular online casino would not presently assistance cryptocurrencies for obligations, focusing instead about offering a seamless encounter regarding gamers using standard fiat foreign currencies.
• The Particular gamer coming from Sweden confronted concerns withdrawing money from Platincasino regardless of getting accepted KYC files in add-on to producing several drawback demands to become in a position to diverse financial institution balances.
• The Particular complaint had already been declined credited to end upwards being in a position to the participant’s non-responsiveness.
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Right After several marketing and revenue communications plus record submissions, the particular casino proved that will the woman bank declaration had already been received in add-on to authorized, top to the woman payment being processed. Typically The problem had been marked as fixed, even though the player portrayed disappointment with typically the casino’s absence of communication. Typically The Problems Group valued her assistance and offered help for virtually any future issues. Typically The gamer coming from Spain experienced continuous problems along with their drawback request regarding €282.thirty-three because of to recurring verification needs, which include a selfie and various proofs of identification and tackle.

• The Particular player later proved that will the drawback was processed successfully, consequently we all noticeable this particular complaint as fixed.
• Typically The participant through Germany deposited money into the woman bank account making use of the particular 3rd celebration transaction approach.
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• This Individual produced current debris along with a diverse confirmed credit card but is incapable to access the particular old 1, which usually is unrelated to be able to the profits.
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• Typically The gamer through Sweden got requested a disengagement prior to become capable to submitting this specific complaint.
• Despite calling the particular on line casino, zero remedy has already been offered and the casino promises the cancelling had been the particular participant’s duty.
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Right After a sequence of deals along with our Issues Group, the particular gamer confirmed that will Platincasino experienced ultimately paid out there his profits. The player from Germany experienced deposited cash through BNB (Binance) cryptocurrency in order to Platincasino, nevertheless the casino experienced rejected obtaining typically the deposit. Typically The gamer experienced anxiously waited for thirty five days plus had been unsure associated with typically the next methods. We All had questioned with consider to extra particulars about typically the downpayment approach plus after that attained away to end upward being capable to the casino with respect to their own reply.

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As a effect, all of us were unable to confirm his statements and experienced to end up being able to reject the particular complaint. The Particular participant coming from Germany got recently been trying in order to withdraw their equilibrium associated with 310€ for several times, nevertheless the asks for had been frequently declined with out justification. Customer service got not really responded, in addition to the chat support has been unavailable.

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